Charlotte Monk is a bereavement counsellor who was brought in to Waterloo Road in Series 4 to help support the friends and loved-ones of Maxine Barlow after she was shot dead by her boyfriend, Earl Kelly.
She opened up a conversation between the two people who last saw Maxine, her guardian Steph Haydock and her best friend Janeece Bryant, who had been closed off to each other since Maxine's death. Steph assured Janeece that she wasn't to blame for her best friend's death. She later also attended the renewal of vows of Donte Charles and Chlo Grainger.
Behind the scenes[]
Charlotte was played by Natalie J. Robb, who is better known for her current role as Moira Dingle in Emmerdale, a part she has played since 2009 alongside Donte Charles actor Adam Thomas, who played Moira's son Adam Barton until 2018.